FAQ
1
Placing an Order
Our ordering process is simple and secure. You can easily place an order through our website. If you have any difficulties, our customer support team is always available to assist you.
2
Payment & Shipping
We offer various payment options to provide you with flexibility. Once your order is confirmed, we ensure prompt shipping to deliver your products to you as quickly as possible.
3
Secure Payment
Your security is our priority. We use advanced encryption and security protocols to ensure that your payment information is always safe when you shop with us.
4
No Returns / All Sales Final
At Nuaje, we are committed to providing the highest quality research products. Due to the sensitive nature of peptides and related compounds, all sales are final.
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No Returns or Exchanges
Once an order has been placed and shipped, we cannot accept returns or exchanges under any circumstances. This policy is in place to ensure product integrity, quality control, and customer safety. -
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us at Luvthy222@gmail.com within 48 hours of delivery. We will review your case and, if verified, provide a replacement or resolution at our discretion. -
Product Usage
All products are intended for research purposes only. They are not approved for human consumption, medical, or veterinary use. By purchasing, you acknowledge and agree to these terms. -
Customer Responsibility
It is the customer’s responsibility to ensure that all shipping information is accurate at checkout. We are not responsible for delays or lost packages due to incorrect addresses provided at the time of order.
By completing a purchase on our website, you agree to this No Return / All Sales Final policy.